Dynamics CRM Support Specialist - Troubleshooter

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A growing business services provider in Singapore is seeking a CRM Support Technician to manage support tickets and resolve user issues effectively. The ideal candidate will have a degree in IT or Computer Science, with at least 5 years of experience in CRM systems, particularly MS Dynamics. You will be responsible for troubleshooting, tracking, and ensuring timely resolution of support tickets while developing scripts for data maintenance. A strong analytical mindset and customer-centric approach are essential for this role.

Qualifications

• Minimum 5 years’ work experience in a related field.
• Experience troubleshooting user issues and providing workarounds.
• Ability to escalate complex issues effectively.
• Possess a can-do attitude and takes initiatives.
• Customer centric attitude to resolve problems promptly.

Responsibilities

• Provide Level 1 Support for MS Dynamics CRM.
• Manage and resolve support tickets in ticketing system.
• Troubleshoot user issues and provide solutions.
• Track escalated tickets and ensure timely follow-up.
• Track escalated tickets and follow up with users.
• Run daily/weekly scripts to clean CRM data.
• Generate Advanced Find reports for users.

Skills

Good communication skills

Efficient at resolving user issues

Ability to track and follow up on issues

Willingness to learn

Strong analytical and problem-solving skills

Customer-centric attitude

Education

Degree in IT or Computer Science

Tools

MS Dynamics CRM

.Net

C#

SQL

MS PowerAutomate

Postman

GitHub

IIS

Nginx

JavaScript

jQuery

HTML

CSS

Job description

A growing business services provider in Singapore is seeking a CRM Support Technician to manage support tickets and resolve user issues effectively. The ideal candidate will have a degree in IT or Computer Science, with at least 5 years of experience in CRM systems, particularly MS Dynamics. You will be responsible for troubleshooting, tracking, and ensuring timely resolution of support tickets while developing scripts for data maintenance. A strong analytical mindset and customer-centric approach are essential for this role.