Duty Manager (Sentosa Cluster)

Far East Hospitality; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An international hospitality firm in Singapore is seeking a skilled leader to oversee hotel operations and ensure a high standard of guest experience. The ideal candidate will have at least 5 years in hotel management, possess excellent interpersonal skills, and have knowledge of the Opera System. This role requires the ability to work shifts and lead a dedicated team to drive continuous improvement in service quality and operational effectiveness.

Qualifications

• At least 5 years of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends, and Public Holidays.
• A team player with a positive attitude and enthusiasm.

Responsibilities

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by maintaining facilities.
• Nurturing a high-performance culture within the Front Office.

Skills

Interpersonal communication skills

Knowledge in Opera System

Team leadership

Education

O-Levels or equivalent

Job description

Company description:
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across 100 hotels and serviced residences in 10 countries – Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore, and Switzerland – with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests' expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years' of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Hotels

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Profile description

Who are we?

Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel's 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore's best family-friendly attractions.