Front Office Manager: Guest Experience Leader

Wyndham Singapore Hotel; Singapore; On-site; SGD 100,000 - 134,000; Full time

Job summary

Wyndham Singapore Hotel is seeking an experienced Front Office Manager to lead the daily operations of the Front Office Department and deliver a seamless, welcoming guest experience. You will report to the General Manager and work closely with multiple departments to drive occupancy and revenue while coaching and developing the Front Office team.

The role requires strong leadership, excellent communication, and a genuine passion for service excellence in an upscale setting.

Qualifications

• 5+ years of leadership experience in hospitality.
• Experience in prestigious or upscale hotel environments.
• Strong communication, interpersonal, and problem-solving skills.
• Passion for delivering exceptional guest service and maintaining high standards.
• Diploma or Degree in Hospitality Management or related discipline.

Responsibilities

• Lead and oversee day-to-day operations of the Front Office Department, ensuring smooth and efficient service delivery.
• Manage guest enquiries, requests, feedback, and concerns promptly and professionally, maintaining high standards of guest satisfaction.
• Monitor departmental performance and ensure front office procedures, service standards, and operational processes are consistently followed.
• Work with management to develop initiatives that support occupancy growth, revenue generation, and overall business performance.
• Collaborate with Sales, Housekeeping, Maintenance, Food & Beverage and other departments to ensure a seamless and consistent guest experience.
• Lead, coach, and develop Front Office team members through ongoing training, performance management, and development.
• Manage staffing levels, duty rosters, and resource allocation for effective operations.
• Identify opportunities to improve service standards, operational efficiency, and guest satisfaction.
• Undertake other duties as assigned by Management.

Skills

Leadership

People management

Guest service

Communication

Problem-solving

Hospitality experience

Education

Diploma/ Degree in Hospitality Management

Job description

Wyndham Singapore Hotel is seeking an experienced Front Office Manager to lead the daily operations of the Front Office Department and deliver a seamless, welcoming guest experience. You will report to the General Manager and work closely with multiple departments to drive occupancy and revenue while coaching and developing the Front Office team.

The role requires strong leadership, excellent communication, and a genuine passion for service excellence in an upscale setting.