Front Office Duty Manager | Lead Guest Experience

grand hyatt singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Duty Manager) to lead a dedicated team and ensure seamless department operations in line with brand standards.

You will collaborate with Assistant Front Office Managers to maintain efficient front desk operations and deliver a flawless guest experience, while actively participating in emergency response procedures for guest and colleague safety.

Qualifications

• Degree or Diploma in Hospitality or Tourism management.
• 2 years' experience as Assistant Manager or Team Leader in Front Office / Guest Relations in a hotel.
• Strong communication and customer relations skills.
• Good problem-solving and administrative abilities.

Responsibilities

• Collaborate with Assistant Front Office Managers to maintain efficient department operations and uphold brand standards.
• Assist in managing day-to-day operations of the hotel's front desk and contribute to a flawless guest experience.
• Participate in emergency response procedures to ensure guest and colleague safety.

Skills

Leadership

Communication

Customer relations

Problem solving

Administration

Education

Degree or Diploma in Hospitality or Tourism management

Job description

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office (Duty Manager) to lead a dedicated team and ensure seamless department operations in line with brand standards.

You will collaborate with Assistant Front Office Managers to maintain efficient front desk operations and deliver a flawless guest experience, while actively participating in emergency response procedures for guest and colleague safety.