Desktop Support Engineer (Singaporean|Min 1yr experience|No China Phone)

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

OPUS IT Services Pte Ltd in Science Park, Singapore, seeks an IT concierge support specialist for a 2-year contract. You will handle walk-ins, provide level 1–1.5 IT assistance, and assist vendors in restricted areas while onboarding users onto company devices.

On-site role with rotating shifts and strict security controls; prior frontline IT support is essential for success in this position.

Qualifications

• IT trained with frontline experience.
• ITSM tickets, requests, walk-ins, on-site, self-help kiosk handling.
• Hardware/software support and onboarding of devices.

Responsibilities

• This role will handle walk-ins at the IT Concierge counter.
• Provide level 1 to 1.5 IT support.
• Accompany vendors to restricted areas.
• Onboard users' devices.

Skills

IT frontline experience

ITSM ticket handling

Network troubleshooting

Hardware troubleshooting

Software installation

Password reset

USB whitelisting

Tools

Fluke testing device

ITSM tools

Job description

Eligibility

• Native-born Singaporean (or) Singaporean who has cleared CAT1 before
• Able to wait 3-4 months to clear CAT1 security clearance

Employment Type:2-year contract (Renewable)
Location:Science Park (Nearest MRT: Kent Ridge)
Work Hours:3 rotating shifts (Mon–Fri)

• 8:00 AM – 5:30 PM
• 8:30 AM – 6:00 PM
• 9:00 AM – 6:30 PM

Job Overview

• This role will require to handle walk-in at the IT Concierge counter.
• Provide level 1 to 1.5 IT support
• Accompany vendors to restricted area
• Onboarding users device

Key Responsibilities

1. IT trained with IT frontline experience.
2. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
3. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.
4. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.
5. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.
6. Network troubleshooting, both wired and wireless using Fluke testing device.
7. Verification of whitelisted USB device and to perform whitelisting of USB device
8. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
9. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems
10. Removal and Secure Erasing of storage media for write off
11. Secure Token connectivity issue
12. Password reset for corporate user accounts
13. Expected to move IT equipment with the proper handling tool

NO CHINA HP ALLOWED (Eg: Huawei/Oppo/Reno/Xiao Mi/Red Me/Vivo etc)

Approved phone listing:

• Apple iPhone
• Samsung Galaxy Series
• Sony
• LG
• Google Pixel Series