Desktop Engineer (Min 1yr IT support exp | No China Phone allowed)

OPUS IT SERVICES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

OPUS IT SERVICES PTE LTD is seeking an IT frontline support professional in Singapore to handle walk-ins and provide level 1–1.5 IT support at Science Park. The role includes onboarding devices, on-site hardware/software support, and occasional vendor escorts to restricted areas.

The position requires ITSM familiarity, basic security incident escalation, and strong troubleshooting skills for both wired and wireless networks. Work hours rotate across three shifts.

Qualifications

• IT trained with frontline experience.
• Experience handling ITSM tickets (walk-ins, on-site, requests).
• On-site hardware/software support including escalation to SMEs.

Responsibilities

• Handle walk-ins at the IT Concierge counter.
• Provide level 1 to 1.5 IT support.
• Accompany vendors to restricted areas.
• Onboard users’ devices.
• Resolve basic incidents and requests.
• Escalate critical tickets promptly for security incidents.

Skills

IT frontline experience

ITSM tickets

Network troubleshooting

Hardware support

Software installation

Password resets

Tools

Fluke testing device

USB whitelisting

RMA processes

Job description

Eligibility: Singaporean ONLY (CAT 1 clearance is strictly required)
Employment Type: 2-year contract (Renewable)
Location:Science Park (Nearest MRT: Kent Ridge)
Work Hours:3 rotating shifts (Mon–Fri)

• 8:00 AM – 5:30 PM
• 8:30 AM – 6:00 PM
• 9:00 AM – 6:30 PM

Job Overview

• This role will require to handle walk-in at the IT Concierge counter.
• Provide level 1 to 1.5 IT support
• Accompany vendors to restricted area
• Onboarding users device

Key Responsibilities

1. IT trained with IT frontline experience.
2. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support
3. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.
4. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.
5. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.
6. Network troubleshooting, both wired and wireless using Fluke testing device.
7. Verification of whitelisted USB device and to perform whitelisting of USB device
8. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)
9. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems
10. Removal and Secure Erasing of storage media for write off
11. Secure Token connectivity issue
12. Password reset for corporate user accounts
13. Expected to move IT equipment with the proper handling tool

NO CHINA HP ALLOWED (Eg: Huawei/Oppo/Reno/Xiao Mi/Red Me,etc)

Approved phone listing:

• Apple iPhone
• Samsung Galaxy Series
• Sony
• LG
• Google Pixel Series