IT Support Engineer (Tuas area |Minimum 1yr experience)

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 31,000 - 33,000; Full time

Benefits offered by this job

Allowance

Job summary

OPUS IT Services Pte Ltd in Singapore requires an IT Support professional for a 1-year contract (renewable) in the Tuas area. Working hours are office hours, 5-day week (Mon-Fri). Local/PR needed; salary SGD 2,800–3,000 plus SGD 50 allowance.

Based in Singapore with 1–2 years of relevant experience. Responsibilities include End User Service Management, Mobile Device Management, Print Management, Asset Management and other on-site support tasks.

Qualifications

• 1-2 years experience in IT support.
• Excellent customer service and interpersonal skills.
• Able to communicate clearly with technical and non-technical audiences."
• Proficient in Microsoft Office and Google Suite.
• Basic understanding of network protocols.
• Familiar with web conferencing and mobility technologies.
• Experience in GMP validated environments would be advantageous.

Responsibilities

• End User Service Management: follow requests, incidents, and problem management, update and resolve tickets, meet SLAs.
• Mobile Device Management: deploy devices and apply MDM software, troubleshoot device issues.
• Print Management: maintain printers and copiers, liaise with service providers, manage toner inventory.
• Asset Management: contact authorized service providers, image OS on new machines, tag assets, dispose hardware.
• Other Support Assignments: ad-hoc projects, meeting room management, on-site support as required.

Skills

Customer Service

Communication

Microsoft Office

Google Workspace

Network Protocols

Web Conferencing/Mobility

Tools

Microsoft Office

Google Workspace

Job description

• OFFICE HOURS/5-DAY WORK WEEK (MON-FRI)


• Contract - 1 YEAR (RENEWABLE)


• Location: TUAS area


• BASED IN SINGAPORE, MINIMUM 1-2 YEARS CONTINUOUS RELEVANT EXPERIENCE


• LOCAL/PR


• $2800 - 3000 + $50 Allowance

Job Responsibility

1. End User Service Management

• Follow Request/Incident/Problem Management process


• Update and resolve tickets that have been assigned and completed


• Assess and apply resolution as per the Knowledgebase


• Meet required stipulated SLAs

2. Mobile Device Management

• To deploy mobile devices (phone/tablet) to users


• Apply Corporate Mobile Device Management software


• Troubleshooting of mobile devices issues

3. Print Management

• Maintenance on the Printer/Copier/Label printer


• Contact the respective Service Provider for servicing (toner and waste cartridge)


• Toner Inventory management

4. Asset Management

• To contact Authorized Service Provider for hardware repair


• To test and prepare new machines with the client company's latest OS image


• Asset tagging of machine and updating of the asset database


• Disk wiping and disposal of hardware

5. Other Support Assignments

• Ad-hoc Projects


• Meeting Room Management


• Company designated on site/premise support as required.

Other Requirements:

• 1-2 years experience working for IT Support organization


• Excellent Customer Service and interpersonal skills


• Able to communicate clearly with technical and non-technical audience, both verbally and written


• In-depth knowledge of Microsoft Office and Google Suite Applications


• Basic understanding of Network Protocols


• A good understanding of Web conferencing and mobility technologies


• Experience working in GMP validated environments would be advantageous