Desktop Support Engineer — Remote, Enterprise SLA Focus

NCS Pte Ltd; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

NCS Pte Ltd is hiring a Level 2 Desktop Support specialist in Singapore to resolve technical issues and escalate as needed. You will provide remote support, manage software installations via Software Center, and assist with M365 sign-in problems while adhering to SLAs.

You will work with BeyondTrust for remote access, generate logs for vendor escalation, and help maintain service levels through knowledge sharing and occasional shift coverage.

Qualifications

• 1+ year of desktop or remote IT support experience.
• Strong troubleshooting and remote issue resolution.
• Familiarity with Microsoft 365 and enterprise tools.
• Ability to work across shifts as required.

Responsibilities

• Act as level 2 support or escalation point from Level 1.
• Resolve technical issues remotely within SLA.
• Provide support via BeyondTrust to large enterprise government users.
• Resolve software installation/upgrade issues via Software Center/CCMCache.
• Resolve access/sign-in issues with M365 Office accounts.
• Generate logs and screenshots for escalation to third-party vendors.
• Troubleshoot basic network connection issues.
• Share knowledge with colleagues for knowledge-sharing.
• Provide shift coverage to maintain service levels when needed.

Skills

Desktop Support

Remote Support

IT Service Desk

SLA Adherence

Remote Troubleshooting

Tools

BeyondTrust

Software Center

CCMCache

M365

Job description

NCS Pte Ltd is hiring a Level 2 Desktop Support specialist in Singapore to resolve technical issues and escalate as needed. You will provide remote support, manage software installations via Software Center, and assist with M365 sign-in problems while adhering to SLAs.

You will work with BeyondTrust for remote access, generate logs for vendor escalation, and help maintain service levels through knowledge sharing and occasional shift coverage.