Desktop Support Engineer (Ref 24115D)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

JOBLINE RESOURCES PTE. LTD. is seeking an IT Support Engineer to provide onsite end-user services, diagnose issues, and escalate when needed. The role covers desktop hardware and software, Windows OS, Office, and MobileIron, with rotation for after-hours standby.

Shortlisted candidates will join a one-year agency contract; a Degree in CS is required and strong communication skills are essential.

Qualifications

• Degree in Computer Science with 4 years of experience in desktop support.
• Good communication skills.
• Familiar with the End-user computing environment and desktop support workflow.
• Able to perform basic network troubleshooting (Telnet, tracert, DNS) and security scanning (McAfee).

Responsibilities

• Provide IT technical onsite support for end-user services, including diagnosis and escalation.
• Offsite standby support for after-hours incidents on a weekly rotational basis.
• Answer incoming calls promptly during duty hours and return calls for missed contacts.
• Install, re-install, troubleshoot, and reconfigure desktops, notebooks, printers, iPads, and scanners.
• Configure Microsoft Windows, Microsoft applications, and in-house MobileIron on desktops/notebooks.

Skills

Desktop support

End-user computing

Communication skills

Basic network troubleshooting

Education

Bachelor's degree in Computer Science

Tools

AD

Group Policy

DNS

Job description

Responsibilities

• Provide IT technical onsite support for end user services problem which includesidentification, diagnosis, rectification and escalation.


• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotationalbasis amongst the team personnel.


• Duty Engineers on standby are to answer all incoming calls within 10 rings. In the eventof a dropped / missed call, the duty engineer is o return call within 15 mins of the droppedor missed call.


• Installation, re-installation, troubleshooting and reconfiguration of Bank’s standardprocessor based desktops, notebooks,printers, iPads, scanners hardware components.


• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows andMicrosoft applications and MobileIron that are found in the Desktop PCs and NotebookPCs.


• Installation of Customer access and in-house applications. Facilitate assistance inSoftware Distribution services for Customer’s users.


• Perform data removal from hard disk by following Customer’s Hard disk disposalprocedures (eg. scrubbing, degaussing, and documentation of disposal list).


• Manage (liaison for queries, escalation, problem determination and resolution, and MAC –move, add and change) 3rd party vendors.


• Provides support for queries, escalation, problem determination, resolution, and MAC –move, add and change.


• Provide MAC (move, add and changes) for IT infrastructure services.


• Provide desktop software support (to configure / troubleshoot Microsoft Office suite / inhouse application)


• Provide desktop support for BCP and BCP exercises.


• Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements

• Degree in Computer Science with 4 years of experience in administration and support of Desktop support.


• Possess good communication skills.


• Familiar with the End-users computing environment anddesktop support workflow.


• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfeeScanning (blocking IP)


• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Shortlisted candidates will be offered a 1 Year agency contract role.

License No : 12C6060