desktop engineer (direct contract)

RecruitFirst Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading recruitment company in Singapore is looking for a Desktop Support professional. In this role, you will provide end-user support and manage client-related technical issues while ensuring timely troubleshooting and resolution. Candidates should possess at least a diploma and a minimum of 1 year of experience in desktop support. The role includes vendor coordination, service level monitoring, and asset management to ensure seamless service delivery.

Qualifications

• Minimally Diploma Holder.
• Minimally 1 year of relevant experience as Desktop Support.

Responsibilities

• Provide end-user support and manage client-related technical issues.
• Perform root cause analysis and deliver solutions.
• Fulfill service requests related to installations and configurations.
• Monitor service levels and maintain system documentation.
• Coordinate with vendors for hardware replacements.

Skills

Diploma Holder

Desktop Support Experience

Troubleshooting

Client Management

Asset Management

Education

Diploma in relevant field

Job description

What requirements you'll need to be eligible

• Minimally Diploma Holder
• Minimally 1 year of relevant experience as a Desktop Support

What you'll be doing on the job

Provide end-user support and manage client-related technical issues, ensuring timely troubleshooting and resolution.

Respond promptly to incidents, perform root cause analysis, and deliver both temporary and permanent solutions, while keeping stakeholders informed.

Fulfill service requests related to client platforms, including software installations and configurations.

Monitor service levels, maintain system documentation and configurations, and generate regular performance reports.

Participate in the implementation and upgrade of client platforms and related projects.

Coordinate with vendors for hardware replacements and ensure timely follow-up.

Handle IT asset management, ensuring accurate and up-to-date asset records.

Manage user accounts, including creation, password resets, and account deactivation.

Administer local servers to support software deployment and patch management services.

Oversee client platform projects, ensuring deliverables meet service level agreements (SLAs), and initiate corrective actions when necessary.

Establish and promote best practices in facility management to ensure consistency across teams.

Prepare and submit regular progress reports to keep stakeholders informed of project and support status.

Reg No: R21100211
HTTPS://ABOUT.RECRUITFIRST.CO/FIONAXH.LEOW