IT Support Engineer

CSTECH SOLUTIONS; Singapore; On-site; SGD 26,784 - 40,176; Full time

Job summary

CSTECH SOLUTIONS in Singapore is seeking an IT Support Specialist to maintain client networks, servers, and software while providing on-site and remote technical assistance.

Role focuses on first-line support, device setup, and proactive IT security. Candidates with 1–2 years in end-user IT support and hands-on experience with AD, Microsoft 365 Azure, and VMware are encouraged to apply.

Office is West Pioneer HQ; willingness to learn new technologies is ideal.

Qualifications

• 1–2 years in end-user IT support or computer operations.
• Experience installing, configuring, migrating, upgrading servers, PCs, OS and peripherals.
• Windows 10/11 troubleshooting skills.
• Active Directory, LDAP, Microsoft 365 Azure, WHM and cPanel experience.
• DNS, DHCP, VLAN basics with printer/peripheral troubleshooting.
• Smartphone/tablet support.
• Adhere to IT security policies.
• Ability to work independently with strong problem-solving and time management.

Responsibilities

• Provide first-level helpdesk and end-user support.
• Set up PC/Laptop, backup, and migration of data.
• Install and configure hardware, software, systems, networks, printers and other IT equipment.
• Troubleshoot system and network problems and diagnose faults.
• Administer user accounts (Active Directory, LDAP) and Microsoft 365 Azure.
• Document and manage IT assets, inventory and supplies.
• Test and evaluate new technology.

Skills

Active Directory

LDAP

Microsoft 365 Azure

WHM & cPanel

Windows 10/11 troubleshooting

Networking basics

Printer troubleshooting

Mobile device support

Tools

VMware

Trend Micro

Acronis Backup Exec

Job description

Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 1 - 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company’s IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• HQ Office in the West(Pioneer)