Desktop Support Engineer

Sharp Brains; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to provide onsite end-user support, manage office infrastructure, assets, and coordinate with remote technical teams. The role covers troubleshooting, lifecycle management, inventory control, and vendor coordination.

The successful candidate will handle device provisioning, configure network gear, assist with smart office solutions, and support events and technology deployments across the site.

Qualifications

• Experience with Windows, macOS, Linux, and mobile devices.
• Knowledge of basic networking (LAN, Wi‑Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting and customer service skills.
• Ability to coordinate with remote support teams and vendors.

Responsibilities

• Provide onsite support for desktops, laptops, mobile devices, printers and peripherals.
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user issues; coordinate escalations with Level 2 teams.
• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain and troubleshoot switches, routers, access points; assist with smart office solutions and conference room tech.
• Coordinate with vendors and schedule maintenance activities.
• Receive, register, label, image, deploy, track and maintain IT assets; conduct asset audits.

Skills

Windows

macOS

Linux

Mobile devices

Printers

Office IT infrastructure

Troubleshooting

Asset management

Inventory control

Customer service

Remote coordination

Tools

Switches

Routers

Access Points

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.