Desktop Engineer

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

ADECCO PERSONNEL PTE LTD is seeking a Desktop Engineer in Singapore to provide IT/desktop support as the first point of contact for customers. You will address a range of IT topics and ensure software, licenses, and operations comply with standards.

The role involves troubleshooting client platform issues, incident response, asset management, and local server administration to facilitate software distribution and patch management. A proactive, independent candidate is preferred.

Qualifications

• 1+ years related experience in Technology Administration or IT support.
• Proficiency with MS Office.
• Interest or experience in technologies is a plus.
• Independent, resourceful and results-oriented with a can-do attitude.
• Experience performing ICT equipment support, troubleshooting and setup.

Responsibilities

• Provide end-user IT/desktop support as the first point of contact.
• Troubleshoot client platform related problems.
• Respond to incidents and provide timely resolutions and status updates.
• Handle service requests for client platforms.
• Monitor service levels and document system configurations.

Skills

MS Office

Network awareness

Independent

Problem solving

Customer focus

Tools

ICT Equipment Support

Job description

Job Description

Summary

The Desktop Engineer provides the IT/desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

What will you do?

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Qualifications

The ideal candidate should possess:

• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Required to performICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.

NOTE: - Only shortlisted candidates will be contacted back.