Desktop Support Engineer

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Quesscorp Singapore Pte Ltd in Singapore is seeking a desktop support professional to troubleshoot client platforms and manage incidents, service requests, and asset records. The role requires strong communication and customer service, with involvement in platform upgrades, hardware replacements, and server administration.

Ideal candidates will have a IT-related Diploma or degree and 3–5 years of desktop support experience, especially with Windows OS, Office, and Outlook.

Qualifications

• Diploma/degree in Information Technology, Electrical/Electronic, Information Systems or equivalent.
• 3–5 years of desktop support experience with Windows OS, Microsoft Office, Outlook.
• Strong project management and analytical skills; able to handle multiple priorities.
• Excellent customer service and communication skills.
• Resourceful, independent, proactive with professional demeanor.
• Ability to communicate effectively with all levels.
• Ability to build positive relationships across projects and teams.

Responsibilities

• Troubleshoot client platform problems.
• Respond to incidents; investigate and provide temporary or permanent resolutions; update stakeholders.
• Handle service requests related to client platforms.
• Monitor service levels and document configurations; provide regular reports.
• Participate in client platform implementations/upgrades.
• Coordinate hardware replacements with vendors.
• Manage asset records and user accounts (create password, reset, delete).
• Perform local server administration to support software distribution and patch management.
• Support device migrations and migration scheduling.
• Ensure SLAs are met and propose action plans when needed.
• Establish facility management standards across projects.
• Support hardware refresh cycles and device replacement.
• Participate in device migration initiatives.

Skills

Desktop support

Windows OS

Microsoft Office

Outlook

Customer service

Communication

Project management

Education

Diploma/degree in IT / Information Systems

Job description

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation

Ideal Candidate

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive and pro-active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
• Ability to build and maintain positive working relationships across projects, control teams & customers.