Desktop Support Engineer (6 months contract / possible extension)

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking an IT Helpdesk/Desktop Support Engineer to ensure daily IT operations. You will support end-users, resolve hardware/software issues, and maintain inventories across multiple sites in Singapore.

The role requires 1–3 years in a busy helpdesk, strong Windows experience, and knowledge of Exchange/AD. Shift work covers mornings and evenings, with on-site remote support capabilities.

Qualifications

• 1–3 years of hands-on helpdesk or desktop support experience.
• Strong experience with Windows 10/11 and common business applications.
• Technical knowledge in Microsoft Exchange, Active Directory, and Group administration.

Responsibilities

• Perform daily routine checks on IT infrastructure to ensure operations before office hours.
• Provide first-level support to end users via remote access or on-site.
• Install and configure software per customer standards and patch as needed.
• Handle user inquiries on software usage and troubleshoot OS, in-house software, printers, and PC issues.
• Maintain user profiles and PC inventory; follow help desk call-tracking procedures.

Skills

Windows 10/11 support

Helpdesk/Desktop support

Microsoft Exchange

Active Directory

Group Policy

Remote support

Customer service

Troubleshooting

Communication skills

Job description

Description of Tasks

• Daily routine checks on IT infrastructure to ensure they are working before office hours starts.
• Perform daily batch tasks and to generate reports.
• Support end-users on their computing issues via remote access or at user-side.
• Provide 1"t level support to end users on desktop hardware and software.
• Perform 1stlevel trouble shooting on Desktops problems, troubleshooting of OS related, in-house software, printer and other PC related problems for in-house corporate users.
• Users profile administration
• Maintain PC inventory (hardware and software)
• Follow the help desk procedure for call tracking. Take ownership of all problems reported to the help desk. For unsolved outstanding problems, report and alert the Customer MIS through Customer internal escalation procedure.
• Installation and configuration of software according to Customer standard.
• Answer user\'s enquiries on software usage.
• Perform software patches when necessary.

Qualification of Engineer

• Minimum of 1-3 years working experience in a helpdesk, service desk or Desktop Support role.
• Good hands-on experience with Windows 10 &11 as well as common business applications.
• Technical knowledge and experience in support Microsoft Exchange, Active Directory and Group administration
• Strong communication and interpersonal skill with ability to communicate effectively with end-users and to manage user experience professionally.
• Proven Helpdesk/Desktop Support experience within a busy, high volume call environment
• Possess a positive working attitude and work effectively as part of a team.
• Ability to work independently and proactively with minimal supervision from Customer
• Strong problem-solving and troubleshooting skills, with a customer-focused approach to resolving technical issues.

Shift hours

• Rotative work shift – (1) 7am to 4pm, (2) 9am -6pm and (3)10am to 7pm. (Mondays to Fridays)
• Rotative work schedule for public holidays that falls on a weekday, 7am to 4pm.
• This Engineer will be primarily based in Optimum - Plaza 8, CBP office providing remote support and be activated to work in client office if one of the primary engineers in Suntec (10am) or Marina office (7am) is not available.

Work Locations

• Site1: Optimum Office in Plaza 8, CBP (9am-6pm) – providing remote support
• Site2: One Marina, Singapore (7am shift onsite support)
• Site3: Suntec City Office (10am shift onsite support)