Desktop Support Engineer (Level 2)

CAL4CARE PTE. LTD.; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A technology support company is seeking a Level 1 Desktop Support Specialist in Singapore to provide first-line technical support for hardware, software, and network issues. The ideal candidate has strong troubleshooting skills, hands-on experience with user management in Active Directory, and can effectively communicate technical information to non-technical users. Relevant certifications are a plus. This role requires the ability to work independently in a fast-paced environment.

Qualifications

• Proven experience as a Level 1 Desktop Support Specialist or similar role.
• Solid understanding of desktop operating systems (Windows, macOS) and software applications.
• Hands-on experience with Active Directory user management, group policies, and security principles.
• Excellent troubleshooting and problem-solving skills with a customer-oriented approach.
• Strong communication skills, both verbal and written, with the ability to explain technical information clearly to non-technical users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Provide first-line technical support to end-users regarding hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral equipment problems.
• Install, configure, and maintain operating systems, applications, and software updates.
• Manage user accounts, permissions, and access in Active Directory and other authentication systems.
• Assist users with login issues, password resets, and access rights management.
• Assist users with Microsoft Office Suite applications and Google Workspace applications.
• Document support activities, solutions, and procedures for the knowledge base.
• Collaborate with IT team members and vendors to resolve technical issues and implement solutions.
• Ensure compliance with IT policies, procedures, and security measures.
• Contribute to IT projects and initiatives to improve system efficiency and user experience.

Skills

Outlook

macOS

A+

Troubleshooting

Microsoft Office

Hardware

Ability To Work Independently

Outsourcing

Google Drive

Active Directory

User Experience

User Management

Operating Systems

Windows

Authentication

Technical Support

Job description

Responsibilities

• Provide first‑line technical support to end‑users regarding hardware, software, and network‑related issues.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral equipment problems.
• Install, configure, and maintain operating systems, applications, and software updates.
• Manage user accounts, permissions, and access in Active Directory and other authentication systems.
• Assist users with login issues, password resets, and access rights management.
• Assist users with Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook) and Google Workspace applications (Gmail, Google Drive, Google Docs, Google Sheets, Google Slides).
• Document support activities, solutions, and procedures for the knowledge base.
• Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions.
• Ensure compliance with IT policies, procedures, and security measures.
• Contribute to IT projects and initiatives to improve system efficiency and user experience.

Qualifications

• Proven experience as a Level 1 Desktop Support Specialist or similar role.
• Solid understanding of desktop operating systems (Windows, macOS) and software applications.
• Hands‑on experience with Active Directory user management, group policies, and security principles.
• Excellent troubleshooting and problem‑solving skills with a customer‑oriented approach.
• Strong communication skills, both verbal and written, with the ability to explain technical information clearly to non‑technical users.
• Ability to work independently and prioritize tasks in a fast‑paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Tell employers what skills you have

• Outlook
• macOS
• A+
• Troubleshooting
• Microsoft Office
• Hardware
• Ability To Work Independently
• Outsourcing
• Google Drive
• Active Directory
• User Experience
• User Management
• Operating Systems
• Windows
• Authentication
• Technical Support