Desktop Support Engineer — Fast IT Helpdesk (Remote & Onsite)

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a Desktop Support Engineer to provide onsite and remote IT support across multiple locations. The role includes imaging devices, resolving hardware and software issues, and ensuring SLAs are met.

You will participate in rotational shifts, assist in asset management, and maintain accurate incident records within the ticketing system while adhering to IT policies and security standards.

Qualifications

• Minimum ITE or Diploma in IT or related discipline.
• At least 1 year in desktop support or IT helpdesk.
• Hands-on experience with Windows and Office 365 support.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot and resolve incidents within SLA timelines.
• Escalate unresolved issues to resolver groups or vendors.
• Image and re-image desktops and laptops.
• Support device deployment, replacement and refresh cycles.
• Conduct asset inventory verification and asset management.
• Maintain accurate incident & service requests in the ticketing system.
• Create, update and maintain technical documentation.
• Ensure compliance with IT policies and security standards.
• Support users across multiple sites and locations.
• Participate in standby shifts and extended coverage.

Skills

Desktop support

Windows OS

Office 365

Troubleshooting

Education

ITE or Diploma in IT

Tools

Ticketing system

Job description

ITCAN PTE. LIMITED in Singapore is seeking a Desktop Support Engineer to provide onsite and remote IT support across multiple locations. The role includes imaging devices, resolving hardware and software issues, and ensuring SLAs are met.

You will participate in rotational shifts, assist in asset management, and maintain accurate incident records within the ticketing system while adhering to IT policies and security standards.