Desktop Support Engineer: Fast, Customer-Focused Helpdesk

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

U3 INFOTECH PTE. LTD. is seeking a desktop support professional in Singapore to be the first point of contact for customers.

You will provide prompt assistance on a range of IT topics and ensure software, licenses and operations comply with standards. The role involves imaging devices, asset inventories, and timely incident logging with escalation as needed to meet SLA expectations. A Diploma/ITE and at least 1 year of desktop support experience are required, with familiarity in Windows 10 and

Qualifications

• Minimum ITE/ Diploma graduate with 1 year experience in desktop support.
• Experience with Microsoft Windows 10 and Microsoft Office 365 (1 year minimum).
• Certifications such as CompTIA A+/Security+/Network+ or Microsoft MD-102 are a plus or equivalent.

Responsibilities

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging- Perform tech refresh on devices.
• Perform asset inventories- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records

Skills

Desktop support

Helpdesk

Education

ITE/Diploma

Job description

U3 INFOTECH PTE. LTD. is seeking a desktop support professional in Singapore to be the first point of contact for customers.

You will provide prompt assistance on a range of IT topics and ensure software, licenses and operations comply with standards. The role involves imaging devices, asset inventories, and timely incident logging with escalation as needed to meet SLA expectations. A Diploma/ITE and at least 1 year of desktop support experience are required, with familiarity in Windows 10 and