Junior Desktop Support Engineer — Fast-Paced IT Helpdesk

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

PERCEPT SOLUTIONS PTE. LTD. is seeking a candidate for desktop support in Singapore. You will handle end-user requests, perform imaging/re-imaging, and refresh devices, ensuring timely resolution and SLA compliance.

Ideal candidates have a diploma or equivalent and at least 1 year in desktop support, with Windows 10 and Office 365 familiarity, plus strong communication and coordination skills.

Qualifications

• ITE/Diploma with 1 year in desktop support.
• Experience with Windows 10 and Office 365.
• Certifications such as CompTIA A+/Security+/Network+ or Microsoft MD-102 are beneficial.

Responsibilities

• Provide desktop support to end users including imaging/re-imaging and asset inventories.
• Resolve incidents to meet SLA, escalate when necessary, and document resolutions.

Skills

Communication skills

Coordination skills

Prioritization

Team collaboration

Education

ITE/Diploma

Tools

Windows 10

Office 365

Job description

PERCEPT SOLUTIONS PTE. LTD. is seeking a candidate for desktop support in Singapore. You will handle end-user requests, perform imaging/re-imaging, and refresh devices, ensuring timely resolution and SLA compliance.

Ideal candidates have a diploma or equivalent and at least 1 year in desktop support, with Windows 10 and Office 365 familiarity, plus strong communication and coordination skills.