Desktop Support Engineer

Rapid Systemz Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

Rapid Systemz Pte Ltd, headquartered in Singapore, seeks an experienced Desktop Support/IT Helpdesk professional for full-time on-site duties at our client premises. You will provide frontline hardware and software support, manage assets, and assist with basic network troubleshooting.

The ideal candidate has a Diploma or equivalent, 2+ years of relevant experience, and solid knowledge of Windows, macOS, and common IT tools. Strong communication and customer service skills are required.

Qualifications

• Diploma or equivalent in IT/Computer Engineering or related discipline.
• 2+ years of hands-on Desktop Support or IT Helpdesk experience.

Responsibilities

• Provide first- and second-line support for hardware and software issues.
• Troubleshoot desktop, laptop, and peripheral problems to minimize downtime.
• Install, configure, and maintain Windows/Mac/Linux operating systems and software.
• Manage IT assets and user accounts, including permissions and documentation.
• Assist with basic network troubleshooting and VPN/LAN/WAN configurations.

Skills

Windows OS

macOS

Active Directory

Group Policy

Office 365

Remote support

Education

Diploma or below in IT/Computer Engineering

Tools

TeamViewer

AnyDesk

SCCM

Intune

JAMF

DNS

DHCP

TCP/IP

Job description

Rapid Systemz Pte Ltd– A Singapore-headquartered company, a leader in global IT Infrastructure Services. We specialize in providing IT Services and field engineers-whether it's full-time, on-site, ad-hoc, or mobile support.

Our client is looking for the below engineer for their Office. The engineer shall be full time in our client premises.

JOB DESCRIPTION

• Technical Support:
  • Provide first- and second-line support for hardware and software issues.
  • Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
  • Respond to service requests and incidents in a timely manner.
• Hardware & Software Management:
  • Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
  • Install and update software applications and drivers.
  • Set up and maintain user accounts and permissions.
• Asset Management:
  • Manage IT inventory, including desktops, laptops, and peripherals.
  • Ensure proper documentation and tracking of IT assets.
• Network Support:
  • Assist with basic network troubleshooting (e.g., connectivity, printer access).
  • Support VPN, wireless, and LAN/WAN configurations as required.
• Collaboration & Training:
  • Work closely with other IT teams to resolve escalated issues.
  • Provide user training for new hardware or software implementations.
• Security & Compliance:
  • Ensure devices are compliant with company security policies and standards.
  • Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.

Technical Skills:

• Proficiency in Windows and macOS operating systems.
• Familiarity with Active Directory, Group Policy, and Office 365.
• Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
• Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
• Exposure to endpoint management tools like Intune or JAMF is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications:

• CompTIA A+, Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation