Desktop Support Engineer – EUC & IT Helpdesk

EIL Global IT Solutions And Services Pvt Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Desktop Support Engineer to deliver first-line technical support to end-users. Responsibilities include diagnosing hardware/software issues, assisting with installations, and managing IT support tickets. Candidates should be familiar with both Windows and macOS systems and possess troubleshooting skills. This role provides an opportunity to ensure efficient resolution of IT-related issues in a dynamic work environment.

Qualifications

• Experience in providing first-level technical support for desktops and laptops.
• Familiarity with operating systems like Windows and macOS.
• Ability to diagnose and resolve hardware/software issues.

Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot operating systems and standard applications.
• Respond to IT support tickets and service requests via phone, email, or ticketing system.

Skills

Hardware troubleshooting

Software support

Windows/macOS

Network troubleshooting

Tools

MS Office

Antivirus software

Job description

A leading IT service provider in Singapore is seeking a Desktop Support Engineer to deliver first-line technical support to end-users. Responsibilities include diagnosing hardware/software issues, assisting with installations, and managing IT support tickets. Candidates should be familiar with both Windows and macOS systems and possess troubleshooting skills. This role provides an opportunity to ensure efficient resolution of IT-related issues in a dynamic work environment.