Desktop Support Engineer – End-User Computing

EOS IT Solutions; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

EOS IT Solutions is a Singapore-based IT provider delivering Level 1 desktop support for a fast-paced banking/trading floor. You will ensure high availability of user devices, troubleshoot issues, and manage endpoints across desktops, laptops, and virtual environments.

You will collaborate with business users and technology teams to deliver a secure, stable end-user computing experience, including patching, software upgrades, and incident handling via ServiceNow.

Qualifications

• Minimum 3 years of desktop support or end-user computing experience.
• Proficient with Windows OS, Office 365, Outlook, and collaboration tools.
• Experience with endpoint patching, software deployment, and lifecycle management.
• Strong troubleshooting, customer service and stakeholder management skills.
• Knowledge of mobile devices, printers, scanners, and peripherals.

Responsibilities

• Provide Level 1 desktop support for end users in a banking/trading floor environment.
• Troubleshoot remotely and onsite; dispatch engineers when required.
• Install, configure, and support Windows desktops/laptops and virtual desktops.
• Install/maintain business and Microsoft desktop applications.
• Troubleshoot Windows, Outlook, and messaging issues; manage profiles and data moves.
• Support endpoint patching, software upgrades, and device management.
• Support mobile devices, printers, scanners, and peripherals.
• Assist with desktop rollouts, hardware swaps, and printing services.
• Coordinate deployments with business users and technology teams; monitor health.
• Document incidents, manage tickets in ServiceNow, and escalate as needed.

Skills

Windows desktop support

End user computing

Microsoft 365 applications

ServiceNow ITSM

Troubleshooting

Customer service

Communication skills

Independent work

Education

Diploma or Degree in IT/Computer Science

Tools

ServiceNow

Job description

EOS IT Solutions is a Singapore-based IT provider delivering Level 1 desktop support for a fast-paced banking/trading floor. You will ensure high availability of user devices, troubleshoot issues, and manage endpoints across desktops, laptops, and virtual environments.

You will collaborate with business users and technology teams to deliver a secure, stable end-user computing experience, including patching, software upgrades, and incident handling via ServiceNow.