Desktop Support Engineer: End-User IT & Hardware Expert

QUESS SINGAPORE; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD seeks a Desktop Engineer to provide hands‑on support for desktops, laptops, printers, and other IT hardware in a professional environment.

You will handle end‑user issues onsite or remotely, install equipment, troubleshoot OSs and apps, and maintain asset records while ensuring timely ticket resolution and SLA adherence.

The role requires strong communication, independence, and the ability to coordinate with vendors for replacements and warranty claims.

Qualifications

• 1–3 years of desktop support experience in a professional environment.
• Strong knowledge of Windows OS (Windows 10/11) and MS Office.
• Basic networking knowledge and remote end-user support experience.

Responsibilities

• Provide end-user technical support onsite or remotely.
• Install and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot OS issues and office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and support SLAs with vendors.
• Coordinate with vendors for hardware replacements and warranty claims.
• Educate users on best practices and preventive maintenance.

Skills

Windows OS knowledge

MS Office suite

Networking basics

End-user support

Communication

Time management

Education

CompTIA A+ certificate

Microsoft MCP

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote desktop tools

Job description

QUESSCORP SINGAPORE PTE. LTD seeks a Desktop Engineer to provide hands‑on support for desktops, laptops, printers, and other IT hardware in a professional environment.

You will handle end‑user issues onsite or remotely, install equipment, troubleshoot OSs and apps, and maintain asset records while ensuring timely ticket resolution and SLA adherence.

The role requires strong communication, independence, and the ability to coordinate with vendors for replacements and warranty claims.