Desktop Support Specialist – Banking & VDI Expert

EOS IT MANAGEMENT SOLUTIONS (SG) PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

EOS IT Solutions is seeking a capable Desktop Support Specialist to provide Level 1/2 end-user support in a fast-paced banking and trading floor environment in Singapore. You will troubleshoot, deploy, and manage endpoints across desktop, virtual desktop, and mobile platforms while ensuring high availability of devices and collaboration tools.

You will work with business users and tech teams to deliver secure, stable computing experiences, handle incidents via ServiceNow, and assist with

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of experience in Desktop Support, End User Computing, or Technical Support roles.
• Strong hands-on experience supporting Windows desktops, laptops, and virtual desktop environments.
• Experience supporting Microsoft 365 applications, Outlook, and collaboration tools.
• Experience supporting mobile devices, printers, scanners, and desktop peripherals.
• Familiarity with endpoint patching, software deployment, and desktop lifecycle management.
• Experience working with ServiceNow or similar ITSM ticketing tools.
• Strong troubleshooting and problem-solving skills.
• Meticulous with strong attention to detail and commitment to service quality.
• Customer service-oriented with excellent user engagement and stakeholder management skills.
• Strong verbal and written communication skills.
• Ability to work independently and effectively in a fast-paced banking or trading floor environment.

Responsibilities

• Deliver Level 1/2 desktop support for end users, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve user issues remotely and onsite, including engineer dispatch where required.
• Install, configure, and support Windows operating systems on desktops, laptops, and virtual desktop environments.
• Install, configure, and support approved business applications and Microsoft desktop applications.
• Troubleshoot Windows OS, Microsoft Office applications, Outlook, and messaging-related issues.
• Perform user profile, data, and drive migration activities.
• Support endpoint patching and software upgrades using approved deployment tools.
• Configure and support corporate mobile devices and BYOD devices.
• Support virtual meeting and collaboration platforms.
• Monitor, prioritize, and manage incidents and requests through ServiceNow.
• Install, configure, and troubleshoot desktop hardware and peripherals including monitors, keyboards, mice, webcams, speakers, printers, and scanners.
• Support desktop rollouts, hardware replacements, software deployments, and upgrade activities.
• Support desktop printing services and resolve printing-related issues.
• Liaise with business users, project teams, and other technology teams for deployments, upgrades, and ongoing support.
• Proactively monitor desktop environment health and take appropriate action where required.
• Escalate issues promptly based on impact and severity.
• Maintain accurate incident records, reporting, and inventory management.

Skills

Troubleshooting

Problem solving

Customer service

Communication

Stakeholder management

Independent work

Fast-paced environment

Education

Diploma or Degree in IT/ CS

Tools

ServiceNow

Microsoft 365

Outlook

Job description

EOS IT Solutions is seeking a capable Desktop Support Specialist to provide Level 1/2 end-user support in a fast-paced banking and trading floor environment in Singapore. You will troubleshoot, deploy, and manage endpoints across desktop, virtual desktop, and mobile platforms while ensuring high availability of devices and collaboration tools.

You will work with business users and tech teams to deliver secure, stable computing experiences, handle incidents via ServiceNow, and assist with