EUC Desktop Engineer — Fast-Paced Tech Support

NCS Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NCS Group in Singapore is seeking a proactive IT support professional to join our End-User Computing (EUC) operations. You will provide first and second-level technical support to end users, troubleshoot incidents, and resolve issues independently across a fast-paced environment.

Responsibilities include handling high-priority incidents, coordinating with internal teams and external vendors, and guiding hardware/software testing, incident escalations, and SLA-compliant service requests.

Qualifications

• Higher Nitec or above with 2 years EUC experience preferred.
• Strong communication and interpersonal abilities with a customer-service focus.
• Ability to multitask and work well in fast-paced team environments.

Responsibilities

• Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently.
• Resolve high-priority incidents and provide solutions.
• Coordinate and provide solutions for escalated incidents, prioritizing tasks and updating stakeholders.
• Advise and coordinate with internal teams, external vendors on technical inquiries and resolutions.
• Coordinate support for seasonal exercises, ensure connectivity and readiness tests, and manage escalations.
• Manage ad-hoc hardware and software testing, provide guidance, and inform the team of workarounds.
• Process, follow up, and close service requests within SLA with required information.
• Perform folder management tasks including creation, deletion, and modification as requested.

Skills

Communication skills

Interpersonal skills

Multitasking

Teamwork

Customer service orientation

People management skills

Education

Higher Nitec & above

Job description

NCS Group in Singapore is seeking a proactive IT support professional to join our End-User Computing (EUC) operations. You will provide first and second-level technical support to end users, troubleshoot incidents, and resolve issues independently across a fast-paced environment.

Responsibilities include handling high-priority incidents, coordinating with internal teams and external vendors, and guiding hardware/software testing, incident escalations, and SLA-compliant service requests.