Desktop Support Technician

EOS IT Solutions; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

EOS IT Solutions is a Singapore-based IT provider delivering Level 1 desktop support for a fast-paced banking/trading floor. You will ensure high availability of user devices, troubleshoot issues, and manage endpoints across desktops, laptops, and virtual environments.

You will collaborate with business users and technology teams to deliver a secure, stable end-user computing experience, including patching, software upgrades, and incident handling via ServiceNow.

Qualifications

• Minimum 3 years of desktop support or end-user computing experience.
• Proficient with Windows OS, Office 365, Outlook, and collaboration tools.
• Experience with endpoint patching, software deployment, and lifecycle management.
• Strong troubleshooting, customer service and stakeholder management skills.
• Knowledge of mobile devices, printers, scanners, and peripherals.

Responsibilities

• Provide Level 1 desktop support for end users in a banking/trading floor environment.
• Troubleshoot remotely and onsite; dispatch engineers when required.
• Install, configure, and support Windows desktops/laptops and virtual desktops.
• Install/maintain business and Microsoft desktop applications.
• Troubleshoot Windows, Outlook, and messaging issues; manage profiles and data moves.
• Support endpoint patching, software upgrades, and device management.
• Support mobile devices, printers, scanners, and peripherals.
• Assist with desktop rollouts, hardware swaps, and printing services.
• Coordinate deployments with business users and technology teams; monitor health.
• Document incidents, manage tickets in ServiceNow, and escalate as needed.

Skills

Windows desktop support

End user computing

Microsoft 365 applications

ServiceNow ITSM

Troubleshooting

Customer service

Communication skills

Independent work

Education

Diploma or Degree in IT/Computer Science

Tools

ServiceNow

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

Provide Level 1 desktop and end-user support within a fast-paced banking and trading floor environment, ensuring high availability of user devices, applications, and collaboration tools. Responsible for troubleshooting, deployment, endpoint management, and incident resolution across desktop, virtual desktop, and mobile platforms. Partner closely with business users and technology teams to deliver a secure, stable, and seamless end-user computing experience.

WHAT YOU’LL DO:

• Deliver Level 1 desktop support for end users, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve user issues remotely and onsite, including engineer dispatch where required.
• Install, configure, and support Windows operating systems on desktops, laptops, and virtual desktop environments.
• Install, configure, and support approved business applications and Microsoft desktop applications.
• Troubleshoot Windows OS, Microsoft Office applications, Outlook, and messaging-related issues.
• Perform user profile, data, and drive migration activities.
• Support endpoint patching and software upgrades using approved deployment tools.
• Configure and support corporate mobile devices and BYOD devices.
• Support virtual meeting and collaboration platforms.
• Monitor, prioritize, and manage incidents and requests through ServiceNow.
• Install, configure, and troubleshoot desktop hardware and peripherals including monitors, keyboards, mice, webcams, speakers, printers, and scanners.
• Support desktop rollouts, hardware replacements, software deployments, and upgrade activities.
• Support desktop printing services and resolve printing-related issues.
• Liaise with business users, project teams, and other technology teams for deployments, upgrades, and ongoing support.
• Proactively monitor desktop environment health and take appropriate action where required.
• Escalate issues promptly based on impact and severity.
• Maintain accurate incident records, reporting, and inventory management.

WHAT YOU NEED TO SUCCEED:

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of experience in Desktop Support, End User Computing, or Technical Support roles.
• Strong hands-on experience supporting Windows desktops, laptops, and virtual desktop environments.
• Experience supporting Microsoft 365 applications, Outlook, and collaboration tools.
• Experience supporting mobile devices, printers, scanners, and desktop peripherals.
• Familiarity with endpoint patching, software deployment, and desktop lifecycle management.
• Experience working with ServiceNow or similar ITSM ticketing tools.
• Strong troubleshooting and problem-solving skills.
• Meticulous with strong attention to detail and commitment to service quality.
• Customer service-oriented with excellent user engagement and stakeholder management skills.
• Strong verbal and written communication skills.
• Ability to work independently and effectively in a fast-paced banking or trading floor environment.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDAPAC