Desktop Engineer

Percept Solutions Pte ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Percept Solutions Pte ltd in Singapore is looking for a dedicated professional to manage client platform services. The role includes troubleshooting, service request fulfillment, and monitoring service levels to ensure compliance with SLAs.

Ideal candidates will have proven experience in desktop engineering, a strong understanding of client platform technologies, and excellent communication skills. This position offers a challenging opportunity within a dynamic team environment.

Qualifications

• Proven experience in desktop engineering or similar IT infrastructure roles.
• Strong understanding of client platform technologies, system administration, and troubleshooting.
• Familiarity with managing infrastructure projects and presales processes.

Responsibilities

• Perform troubleshooting for client platform-related problems.
• Respond to and fulfill service requests related to client platforms.
• Monitor service levels and document system configurations.

Skills

Client platform technologies

System administration

Troubleshooting

Infrastructure project management

Excellent communication

Customer service skills

Job description

Roles & Responsibilities

Responsible for the construction, testing, installation, operations, and facility management of client platforms to meet agreed business needs and service levels.

Key Responsibilities

• Perform troubleshooting for client platform‑related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.
• Respond to and fulfill service requests related to client platforms.
• Monitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.
• Lead and participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of client platform tools and technologies to support business objectives.
• Provide systems‑related technical advice to customers and project teams.
• Manage client platform management systems and oversee system changes through the change request process, delivering status reports as needed.
• Execute client platform‑related presales activities, including requirement gathering and infrastructure analysis.
• Gather business and/or application requirements to perform infrastructure requirement analysis and design.
• Ensure services meet defined service level agreements (SLAs); propose and implement action plans to address any gaps.
• Establish and maintain facility management standards and best practices to drive operational consistency across projects and facility management teams.

Requirements

• Proven experience in desktop engineering or similar IT infrastructure roles.
• Strong understanding of client platform technologies, system administration, and troubleshooting.
• Familiarity with managing infrastructure projects, presales processes, and service level management.
• Excellent communication and customer service skills to liaise effectively with clients and project teams.
• Ability to research, evaluate, and implement new tools and technologies.
• Good documentation skills and experience with change management processes.