Desktop Support Engineer

Recruit Express Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an IT Support Assistant to assist day-to-day operations, handle phone calls, emails, walk-ins and tickets, perform troubleshooting, and escalate when needed.

You will also handle ad-hoc duties such as software installation, imaging laptops, inventory checks, and disposal, while providing timely status updates to your supervisor and supporting other teams as required.

Qualifications

• Diploma or Higher Nitec in IT or related field.
• Prefer 1–2 years of relevant experience.
• Responsible, meticulous, fast learner and able to understand the internal system process quickly.
• Able to follow internal systems to ensure tasks run smoothly.

Responsibilities

• Assist day-to-day operation by handling phone calls, emails, walk-ins and ticketing system to understand user inquiries and provide IT support or escalate.
• Ad-hoc duties such as software installation, cloning laptops, inventory checks, and disposal.
• Perform troubleshooting and report status to supervisor in a timely manner.
• Support projects from other teams/sections as instructed by supervisor.
• Carry out any other ad-hoc assignments as instructed by supervisor.

Skills

Troubleshooting

Fast learner

Attention to detail

Customer service

Education

Diploma or Higher Nitec in IT or related fields

Tools

Ticketing system

Job description

Responsibility

Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or elevate to the relevant PIC, or provide alternatives to resolves the cases.

Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.

Perform troubleshooting in systems and report the status to superior on time without delay.

To support project from another team/section/department as instructed by superior.

To perform any ad-hoc assignment as instructed by superior.

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

We regret that only shortlisted candidates will be contacted.