IT Associate Technician @ Woodlands (Entry level) #IFL

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an IT Helpdesk support staff to assist day-to-day operations by answering calls, emails, walk-ins, and ticketing system queries, providing IT support and basic troubleshooting.

You will identify, maintain and replace electronic equipment, liaise with government agencies on returns and repairs, report status to your supervisor on time, and support other projects as needed.

Qualifications

• Diploma or Higher Nitec in IT or related field.
• At least 1 year of relevant working experience.
• Responsible, meticulous and fast learner.
• Able to follow internal systems thoroughly.

Responsibilities

• Assist day-to-day operation by handling calls, emails, walk-ins, and ticketing to understand user enquiries and provide IT support.
• Troubleshoot or escalate issues as needed.
• Identify, maintain and replace electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repaired equipment.
• Report system status to supervisor in a timely manner.
• Support projects from other teams as instructed.
• Perform any ad-hoc assignment as instructed.

Skills

Responsible

Meticulous

Fast learner

System knowledge

Education

Diploma or Higher Nitec in IT or related fields

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or escalat
• or provide alternatives to resolves the cases.
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repaired equipment.
• Perform troubleshooting in systems and report the status to superior on time without delay.
• To support project from another team/section/department as instructed by supervisor.
• To perform any ad-hoc assignment as instructed by supervisor.

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1 year of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

We regret that only shortlisted candidates will be contacted.