IT Support & Troubleshooting Associate

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT Support staff to assist with daily IT operations, handle inquiries via calls, emails, walk-ins, and the ticketing system, and provide troubleshooting or escalation as needed.

The role involves identifying and replacing hardware, liaising with government agencies for equipment returns, and supporting cross‑team projects with timely updates. A diploma or Higher Nitec in IT is preferred, with at least 1 year of related experience.

Qualifications

• Diploma or Higher Nitec in IT/related fields.
• Preferable 1 year of relevant working experience.
• Able to follow internal system processes and understand IT workflows.

Responsibilities

• Assist day-to-day IT operations by handling phone/email/walk-ins/ticketing system inquiries and provide IT support or escalate to PIC.
• Identify, maintain, and replace electronic equipment and computers.
• Liaise with government agencies on return/collection of faulty or repaired equipment.
• Troubleshoot systems and report status to supervisor promptly.
• Support projects from other teams as instructed by supervisor.
• Perform ad-hoc assignments as needed.

Skills

IT support

Troubleshooting

Customer service

Hardware maintenance

Education

Diploma or Higher Nitec in IT/related fields

Job description

Recruit Express Pte Ltd is seeking an IT Support staff to assist with daily IT operations, handle inquiries via calls, emails, walk-ins, and the ticketing system, and provide troubleshooting or escalation as needed.

The role involves identifying and replacing hardware, liaising with government agencies for equipment returns, and supporting cross‑team projects with timely updates. A diploma or Higher Nitec in IT is preferred, with at least 1 year of related experience.