IT Support Engineer [CCP for ICT Professionals]

XPS TECHNOLOGIES PTE. LTD.; Singapore; Hybrid; SGD 25,000 - 40,000; Full time

Job summary

XPS TECHNOLOGIES PTE. LTD. is seeking an entry-level IT Support specialist to deliver Level 1 remote and onsite helpdesk support in Singapore, under supervision. You will record, prioritise and close service requests, assist with onboarding, and maintain documentation.

Gain exposure to Windows, Active Directory, Microsoft 365 and basic network tasks, develop customer-service skills, and contribute to system health checks and maintenance activities.

Qualifications

• No prior IT support experience required. Relevant experience is an advantage.
• Qualification in IT-related fields is preferred.

Responsibilities

• Provide Level 1 remote and onsite IT support to client end users, and assist with Level 2 troubleshooting under supervision.
• Record, prioritise, update and close service requests and incidents in the ticketing system, ensuring timely follow-ups and accurate resolution notes.
• Install, configure and troubleshoot workstations, laptops, approved applications, printers, peripherals and basic network connectivity.
• Provide routine user account and application support for Windows, Active Directory, Microsoft 365, MFA and other approved cloud services, subject to client authorisation.
• Support staff IT onboarding and exit clearance, including account provisioning and revocation, user orientation, device handover and equipment recovery.
• Assist with scheduled preventive maintenance, system health checks and fault escalation for servers, networks, NAS, backup systems and endpoints.
• Assist with routine cybersecurity checks, endpoint protection, patch monitoring and security alert escalation in accordance with established procedures.
• Participate in IT deployments, infrastructure upgrades, migrations and post-implementation support under supervision.
• Create and maintain technical documentation, network and system records, troubleshooting procedures and maintenance checklists.
• Maintain accurate IT asset inventories, warranty information and device assignment records.
• Liaise with external vendors on assigned technical support cases, IT procurement, licensing, deliveries and warranty matters under guidance.
• Assist with basic IT assessments using approved checklists and perform other related IT support duties as assigned.

Skills

Interpersonal communication

Customer service mindset

Basic computer literacy

Problem-solving

Willingness to learn

Education

Nitec / Higher Nitec / Diploma or equivalent

Job description

Job Description

• Provide Level 1 remote and onsite IT support to client end users, and assist with Level 2 troubleshooting under supervision.
• Record, prioritise, update and close service requests and incidents in the ticketing system, ensuring timely follow-ups and accurate resolution notes.
• Install, configure and troubleshoot workstations, laptops, approved applications, printers, peripherals and basic network connectivity.
• Provide routine user account and application support for Windows, Active Directory, Microsoft 365, MFA and other approved cloud services, subject to client authorisation.
• Support staff IT onboarding and exit clearance, including account provisioning and revocation, user orientation, device handover and equipment recovery.
• Assist with scheduled preventive maintenance, system health checks and fault escalation for servers, networks, NAS, backup systems and endpoints.
• Assist with routine cybersecurity checks, endpoint protection, patch monitoring and security alert escalation in accordance with established procedures.
• Participate in IT deployments, infrastructure upgrades, migrations and post-implementation support under supervision.
• Create and maintain technical documentation, network and system records, troubleshooting procedures and maintenance checklists.
• Maintain accurate IT asset inventories, warranty information and device assignment records.
• Liaise with external vendors on assigned technical support cases, IT procurement, licensing, deliveries and warranty matters under guidance.
• Assist with basic IT assessments using approved checklists and perform other related IT support duties as assigned.

Job Requirements

• Nitec / Higher Nitec / Diploma or equivalent qualification in any discipline. IT‑related qualifications or certifications are an advantage.
• No prior IT support experience required. Relevant experience is an advantage.
• Good interpersonal and communication skills, customer-service mindset, basic computer literacy, problem-solving aptitude and willingness to learn.