Desktop Support Engineer — Troubleshooting & Installations

Recruit Express Pte Ltd

Singapore

On-site

SGD 28,000 - 45,000

Full time

5 days ago

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Job summary

Recruit Express Pte Ltd is seeking an IT Helpdesk Support staff to assist day-to-day IT operations, handling calls, emails, and in-person enquiries. You will troubleshoot and escalate where needed, while performing onboarding tasks like software installation and laptop cloning.

The role also involves supporting cross-team projects and completing ad-hoc assignments as directed by superiors. The ideal candidate holds a Diploma or Higher Nitec in IT with 1–2 years of experience, and is

Qualifications

Diploma or Higher Nitec in IT or related field.
1–2 years of relevant working experience preferred.
Must be responsible, meticulous, fast learner and able to understand internal system processes quickly.

Responsibilities

Assist day-to-day operations by handling phone, email, walk-ins, and ticketing system to understand user inquiries/requests and provide IT support.
Troubleshoot issues or escalate to the appropriate PIC; provide alternatives to resolve cases.
Perform ad-hoc duties such as software installation, cloning laptops, inventory checks, and disposal as needed.
Support projects from other teams/sections/department as instructed by superiors.
Perform any ad-hoc assignments as instructed by superiors.