IT Associate Technician (Entry level) #IFL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT Support staff to assist with daily IT operations, handle inquiries via calls, emails, walk-ins, and the ticketing system, and provide troubleshooting or escalation as needed.

The role involves identifying and replacing hardware, liaising with government agencies for equipment returns, and supporting cross‑team projects with timely updates. A diploma or Higher Nitec in IT is preferred, with at least 1 year of related experience.

Qualifications

• Diploma or Higher Nitec in IT/related fields.
• Preferable 1 year of relevant working experience.
• Able to follow internal system processes and understand IT workflows.

Responsibilities

• Assist day-to-day IT operations by handling phone/email/walk-ins/ticketing system inquiries and provide IT support or escalate to PIC.
• Identify, maintain, and replace electronic equipment and computers.
• Liaise with government agencies on return/collection of faulty or repaired equipment.
• Troubleshoot systems and report status to supervisor promptly.
• Support projects from other teams as instructed by supervisor.
• Perform ad-hoc assignments as needed.

Skills

IT support

Troubleshooting

Customer service

Hardware maintenance

Education

Diploma or Higher Nitec in IT/related fields

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or elevate to the relevant PIC, or provide alternatives to resolves the cases.
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repaired equipment.
• Perform troubleshooting in systems and report the status to superior on time without delay.
• To support project from another team/section/department as instructed by supervisor.
• To perform any ad-hoc assignment as instructed by supervisor.

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1 year of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

We regret that only shortlisted candidates will be contacted.