Desktop Support

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading technology company in Singapore is looking for a Junior L1 Desktop Support Engineer. The role involves providing first-level technical support to users with desktops, laptops, and printers, assisting with password resets, and managing incidents in the ticketing system. Candidates must possess a basic understanding of Windows and general IT hardware and must be willing to work in a 3×8-hour rotational shift environment, including weekends. Good communication and customer service skills are essential.

Qualifications

• Basic understanding of Windows OS and general IT hardware.
• Good communication and customer service skills.
• Ability to work in a rotational 24×7 shift setup.

Responsibilities

• Provide first-level technical support for desktops, laptops, and printers.
• Assist users with password resets and software installations.
• Log, track, and update incidents in the ticketing system.

Skills

Basic understanding of Windows OS

MS Office proficiency

Good communication skills

Customer service skills

Job description

We are looking for a junior L1 Desktop Support Engineer to provide basic technical assistance to end-users. The candidate must be willing to work in a 3×8-hour rotational shift environment, including weekends.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and basic network issues.
• Assist users with password resets, software installations, and basic troubleshooting.
• Log, track, and update incidents and service requests in the ticketing system.
• Escalate unresolved issues to L2 support as needed.
• Ensure timely resolution of issues and maintain service-level commitments.
• Support shift-based operations and adhere to roster schedules, including weekend shifts.

Requirements:

• Basic understanding of Windows OS, MS Office, and general IT hardware.
• Good communication and customer service skills.
• Ability to work in a rotational 24×7 shift setup (3 shifts).
  EA Number: 11C4879