Desktop Operations Manager (Government Project - East)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is looking for a motivated IT professional. The role involves managing desktop operations, leading IT projects, and ensuring service delivery for government systems. Candidates should have a Bachelor's degree in IT and experience in IT operations management. Strong leadership and project management skills are essential. The position offers a salary of up to $9000 and requires compliance with government standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in managing IT operations and service delivery in a government or enterprise environment.
• Strong understanding of ITIL and project management methodologies (PMP, Agile).

Responsibilities

• Manage daily desktop operations, including IT support and system maintenance.
• Lead IT projects from planning to execution, ensuring timely delivery.
• Monitor service delivery KPIs and SLA adherence.

Skills

IT operations management

Project management

Service delivery

Leadership

Communication

Analytical thinking

Education

Bachelor’s degree in Information Technology

Job description

We are seeking a motivated IT professional to manage and oversee desktop operations, IT projects, and service delivery for government systems. The role involves leading teams, ensuring seamless IT services, and delivering projects within scope, time, and budget while maintaining compliance with government policies and standards.

• Working Hours: Mon-Fri
• Working Location: East
• Job Type: Contract
• Salary Package: Up to $9000 (basic) + AWS

Key Responsibilities

• Manage daily desktop operations, including IT support, system maintenance, and end-user services.
• Lead IT projects from planning to execution, ensuring timely delivery and alignment with organisational objectives.
• Oversee IT service delivery, monitoring KPIs, SLA adherence, and continuous service improvements.
• Coordinate cross-functional teams and stakeholders to address operational issues and project requirements.
• Develop and implement IT policies, operational processes, and documentation for consistent service quality.
• Provide guidance and mentorship to IT staff, ensuring performance, skills development, and adherence to procedures.
• Collaborate with vendors, contractors, and external partners to maintain IT systems and infrastructure.
• Report regularly on operational performance, project status, risks, and improvement opportunities.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT operations management, project management, or service delivery, preferably in a government or enterprise environment.
• Strong understanding of IT service management frameworks (ITIL) and project management methodologies (PMP, Agile).
• Excellent leadership, communication, and stakeholder management skills.
• Analytical and problem-solving mindset with a focus on process improvement.
• Ability to manage multiple priorities, teams, and projects in a dynamic environment.