Desktop IT Support Engineer — M365 & AD Expert

Recruit Express Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a proactive IT Support professional to handle day-to-day desktop support for Windows and macOS devices, printers, and peripherals in a Singapore office.

You will administer Microsoft 365, manage Azure AD/Entra ID, and assist users with Outlook/Exchange, Teams, and SharePoint access while maintaining strong ticketing records and end-user communication.

Qualifications

• 1+ years of experience in IT support, helpdesk, or desktop support.
• Hands-on experience with Microsoft 365 administration and troubleshooting.
• Basic understanding of Active Directory user management.
• Familiarity with Windows 10/11 and macOS environments.
• Basic networking concepts (Wi-Fi, VPN, TCP/IP, routers/switches).
• Excellent interpersonal and communication skills; patient when assisting non-technical users.

Responsibilities

• Provide day-to-day desktop support for Windows/macOS laptops, desktops, printers, and office peripherals.
• Administer, configure, and troubleshoot M365 applications, user accounts, licenses, Outlook/Exchange, Teams, and SharePoint access.
• Manage user accounts and access in Active Directory / Azure AD (Entra ID).
• Provision, configure, and deploy new devices; install and update standard business software.
• Diagnose and resolve hardware, network, and software application errors.
• Log, track, and resolve IT support tickets with clear documentation and end-user communication.

Skills

Microsoft 365 administration

Active Directory management

Communication skills

Problem-solving

Basic networking concepts

Tools

M365 Admin Console

Azure AD / Entra ID

IT ticketing systems

Job description

Recruit Express Pte Ltd is seeking a proactive IT Support professional to handle day-to-day desktop support for Windows and macOS devices, printers, and peripherals in a Singapore office.

You will administer Microsoft 365, manage Azure AD/Entra ID, and assist users with Outlook/Exchange, Teams, and SharePoint access while maintaining strong ticketing records and end-user communication.