Executive IT Support Engineer – M365, AV & VIP Helpdesk

Goldtech Resources Pte Ltd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Goldtech Resources Pte Ltd seeks an experienced IT Support Specialist to provide both onsite and remote help desk support for end-user devices, apps, and IT services. You will manage onboarding/offboarding, license assignments, device prep, and access controls while maintaining asset records and assisting with AV systems for meetings.

The role requires strong familiarity with Microsoft 365 services, AD/Azure AD, and enterprise collaboration tools, plus setup and troubleshooting of endpoints,

Qualifications

• Provide onsite and remote IT support for end-user devices, applications and IT services.
• Support onboarding/offboarding: new user provisioning, 365 license assignment, device prep/deployment, access management and deactivation, asset recovery.
• Administer and support Microsoft 365: Outlook, Teams, Exchange, OneDrive, SharePoint, Office apps.
• Manage user accounts via Active Directory and Microsoft Entra ID (Azure AD).
• Configure, deploy and troubleshoot desktops, laptops, mobiles, printers and peripherals.
• Support meeting rooms and AV tech: Teams Rooms, video conferencing, projectors, displays, audio and room panels.
• Ensure meeting rooms are operational and provide real-time support during executive meetings.
• Troubleshoot network connectivity, VPN and end-user app issues.
• Maintain incident and service request records in the ITSM system.
• Coordinate with vendors and internal IT teams for resolution and projects.
• Support IT asset inventory management and lifecycle processes.

Responsibilities

• Provide onsite and remote IT support for end-user devices, applications, and IT services.
• Assist onboarding and offboarding activities, including account provisioning, license assignments, device preparation, access management and asset recovery.
• Administer and support Microsoft 365 services: Outlook, Teams, Exchange, OneDrive, SharePoint, and Office apps.
• Manage user accounts through Active Directory and Microsoft Entra ID (Azure AD).
• Configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers and peripherals.
• Support meeting rooms, AV equipment and collaboration tech, including Teams Rooms and video systems.
• Ensure meeting rooms are fully operational and provide real-time support during meetings.
• Troubleshoot network connectivity, VPN and end-user application issues.
• Keep accurate incident and service request records in the ITSM platform.
• Coordinate with vendors and internal IT teams for issue resolution and project work.
• Support IT asset inventory management and lifecycle processes.

Skills

IT support

End-user support

Active Directory

Microsoft Entra ID

Microsoft 365

AV & conferencing

VPN & network issues

ITSM tools

VIP/executive support

Tools

Intune

Autopilot

Microsoft Teams Rooms

Job description

Goldtech Resources Pte Ltd seeks an experienced IT Support Specialist to provide both onsite and remote help desk support for end-user devices, apps, and IT services. You will manage onboarding/offboarding, license assignments, device prep, and access controls while maintaining asset records and assisting with AV systems for meetings.

The role requires strong familiarity with Microsoft 365 services, AD/Azure AD, and enterprise collaboration tools, plus setup and troubleshooting of endpoints,