IT Support Engineer (End-User Support & Microsoft 365)

ESMEGEN CONSULTANTS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Esmegen Consultants PTE. LTD. is seeking an IT Support Engineer in Singapore to join our managed IT services team. You will work directly with customers, helping with everyday IT issues and handling Microsoft 365 administration that keeps their teams working.

A new joiner needs their laptop and accounts ready on day one; you will onboard users, reset passwords, and manage licences while maintaining clear status updates.

Qualifications

• Hands-on experience with Microsoft 365 administration tools and services.
• Strong troubleshooting and problem-solving abilities in a fast-paced environment.
• Clear, concise communication with users and stakeholders.

Responsibilities

• Support users with Windows PCs and Microsoft 365 issues, documenting resolutions.
• Onboard/offboard users via Entra ID, manage licences and access policies.
• Administer Teams, SharePoint, OneDrive, and Exchange Online configurations.
• Manage devices with Intune, including enrolment and updates.
• Review Defender alerts and investigate security-related issues.
• Raise and track support cases with Microsoft when needed.

Skills

Microsoft 365 admin

Troubleshooting

Customer support

Tools

Microsoft 365 admin center

Entra ID

Intune

Exchange Online

Job description

Help people get back to work. Get hands-on with Microsoft 365.At Esmegen Consultants, we're looking for an IT Support Engineer to join our managed IT services team in Singapore. You'll work directly with customers, helping with everyday IT issues and handling the Microsoft 365 administration that keeps their teams working.

A new joiner needs their laptop and accounts ready on day one. A user can't get into a shared mailbox. An Android device won't enrol. If you enjoy working out what went wrong, fixing it and keeping people updated along the way, you'll enjoy the variety of this role.

What you'll do

• Support users with Windows PCs, laptops and everyday Microsoft 365 issues. Own your tickets, keep users updated and document how you resolved each issue.
• Use the Microsoft 365 admin center and Microsoft Entra ID to onboard and offboard users, reset passwords, assign licences and manage Conditional Access policies.
• Administer Teams, SharePoint, OneDrive and Exchange Online, including shared mailboxes and distribution groups.
• Manage Windows and Android devices in Microsoft Intune, including device enrolment and Windows Update deployment.
• Manage Microsoft Defender settings, review security alerts and read audit logs to investigate issues.
• Raise support cases with Microsoft when needed and follow up through to resolution.

What you'll bring

• Completed Microsoft training relevant to Microsoft 365 administration or endpoint management.
• Hands-on experience with the Microsoft 365 admin center, Microsoft Entra ID, Microsoft Intune and Exchange Online.
• A practical approach to troubleshooting and the ability to explain what's happening in plain language.
• The habit of following up, especially when a fix takes longer than expected.