Tech Support Engineer - Microsoft 365 & Windows (Singapore)

Monex Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Monex Group is seeking a proactive Technology Support Engineer in Singapore to join our IT function. You will be the escalation point for end-user support across Microsoft 365 and Windows, ensuring productivity and smooth operation of devices and office tech.

You will handle device builds, onboarding/offboarding, and collaborate with infrastructure and security teams. A customer-focused mindset and strong communication are essential in our fast-paced environment.

Qualifications

• 2–4 years of IT support experience.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or a similar device management platform.
• Excellent communication and customer-focused mindset.

Responsibilities

• Resolve escalated end user incidents and requests in Microsoft 365 and Windows environments.
• Prioritise, track and escalate tickets to meet SLAs.
• Support device builds, deployments, updates and troubleshooting across laptops, desktops and peripherals.
• Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands-on office support including WiFi/LAN basics, printers, docking stations and meeting room tech.
• Coordinate with infrastructure and security teams to improve service quality.
• Desk and equipment moves, cable management and asset documentation.
• User onboarding, offboarding and changes as needed.
• Keep documentation and asset records accurate and up to date.

Skills

IT support experience

Windows 11

Microsoft 365

Intune

Troubleshooting

Customer service / communication

Job description

Monex Group is seeking a proactive Technology Support Engineer in Singapore to join our IT function. You will be the escalation point for end-user support across Microsoft 365 and Windows, ensuring productivity and smooth operation of devices and office tech.

You will handle device builds, onboarding/offboarding, and collaborate with infrastructure and security teams. A customer-focused mindset and strong communication are essential in our fast-paced environment.