Desktop/IT Support Engineer

JK Technology; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Technician to maintain IT peripherals and provide user support. Responsibilities include troubleshooting issues and providing remote assistance. The ideal candidate has a diploma in IT with at least one year of experience in the IT field. This position offers a 5-day work week, contract renewal options, and performance bonuses.

Benefits

CPF

Leave Entitlement

Performance Bonus

Medical Claim

Qualifications

• Minimum 1 year of working experience in IT field.
• User support experience is preferred.
• Able to work under pressure and in a fast-paced environment.

Responsibilities

• Maintenance of IT peripherals including backup & recovery.
• Provide onsite support at client's premise and remote support.
• Troubleshoot hardware & software issues.

Skills

Customer Service Skills

Good Communication Skills

Team Player

Initiative

Basic Networking Support

Education

ITE / Diploma in IT or equivalent

Job description

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
• Troubleshoot hardware & software issues
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting.
• Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement / w Performance Bonus
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer