Desktop Engineer | Yearly Contract | Multiple location | 12 hour shift and normal office hour

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a Desktop Support professional to provide user assistance, manage incident requests, and maintain service levels. This role involves imaging, technical escalation, and documentation of procedures. Candidates with a proactive approach and strong problem-solving skills are encouraged to apply.

Responsibilities

• Perform Desktop Support services to users.
• Receive, prioritize, document and resolve end user help requests.
• Perform imaging/re-imaging.
• Conduct asset inventories.
• Perform technical escalation to 3rd party vendors.
• Update Incident records.
• Create and update work instructions.
• Document standards and procedures.

Job description

Responsibilities

• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

To Apply

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted applicants would be notified.

About e2i and privacy

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No : R22110511 | Teh Chee Hoong