Desktop Engineer: Fast, Impactful IT Support & Imaging

Singapore Telecommunications Limited; Singapore; On-site; SGD 3,200 - 4,600; Full time

Job summary

NCS Group in Singapore is seeking a Desktop Engineer to join our diverse technology support team. You will provide first-line desktop support for end users, manage imaging, asset inventories, and escalate incidents to maintain SLA targets.

You should have at least 1 year of Windows 10 and Office 365 experience, strong English communication, and relevant IT certifications or a Diploma/ITE. Remote support experience is a plus, and collaboration is essential.

Qualifications

• Minimum 1 year of desktop support experience and Windows 10 knowledge.
• Experience with Office 365 and remote support is advantageous.
• Relevant IT certifications or a diploma/ITE in a related field.
• Strong communication and teamwork abilities to support end users.
• Ability to prioritize issues and manage incidents to meet SLA.

Responsibilities

• Provide desktop support to end users as first contact.
• Imaging/re-imaging of devices and asset inventories.
• Escalate incidents to 3rd party vendors or resolver groups as needed.
• Update incident records and maintain documentation.
• Create and update work instructions and standards.

Skills

Clear spoken English

Written English

Verbal communication

Coordination skills

Prioritization

Team collaboration

Education

ITE/Diploma graduate

Diploma with 1 year desktop support

Microsoft Certifications / Bypass

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops

Tools

Windows 10

Office 365

Job description

NCS Group in Singapore is seeking a Desktop Engineer to join our diverse technology support team. You will provide first-line desktop support for end users, manage imaging, asset inventories, and escalate incidents to maintain SLA targets.

You should have at least 1 year of Windows 10 and Office 365 experience, strong English communication, and relevant IT certifications or a Diploma/ITE. Remote support experience is a plus, and collaboration is essential.