EUC & Service Desk Engineer - Desktop Support Pro

Singapore Telecommunications Limited; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

NCS is seeking a Desktop Support Engineer to deliver first-contact IT support in Singapore. You will resolve end-user requests, perform imaging, asset inventories, and escalate where needed to meet SLA expectations.

Requirements include a min. ITE/Diploma with 4 years in desktop support, strong Windows 10 and Office 365 skills, basics in Active Directory, OneDrive, servers, networking and cloud technologies. English fluency and relevant certifications are expected.

Qualifications

• ITE/Diploma graduate with 4 years in desktop support or IT roles.
• Min 3 years experience in Windows 10 and Office 365.
• Basics: Active Directory, OneDrive, servers, networking, storage and cloud technologies.
• Clear spoken & written English.
• Certifications: CompTIA A+, CompTIA Security+, CompTIA Network+; Microsoft Certified: Windows Client; Microsoft Certified: Managing Modern Desktops.

Responsibilities

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Updates Incident records.
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).

Education

ITE/Diploma

Tools

Microsoft Windows 10

Office 365

Active Directory

OneDrive

Servers

Networking

Cloud technologies

Job description

NCS is seeking a Desktop Support Engineer to deliver first-contact IT support in Singapore. You will resolve end-user requests, perform imaging, asset inventories, and escalate where needed to meet SLA expectations.

Requirements include a min. ITE/Diploma with 4 years in desktop support, strong Windows 10 and Office 365 skills, basics in Active Directory, OneDrive, servers, networking and cloud technologies. English fluency and relevant certifications are expected.