Desktop Engineer

KG Sowers Group Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

KG Sowers Group Pte Ltd is seeking an IT Support Technician to handle Windows desktop environments, notebooks, printers and PC peripherals. You will troubleshoot hardware, OS and software issues and perform patch updates according to established processes.

Responsibilities include installing/removing software, maintaining hardware stock, and ensuring a positive end-user IT support experience. The role also requires strong customer service skills and the ability to work independently in a

Qualifications

• Windows OS experience for desktops/notebooks
• Printer and peripheral troubleshooting experience
• Hardware basics including stock management
• Strong end-user support and customer service skills

Responsibilities

• Configure and troubleshoot issues related to Windows desktop, notebooks, printers, applications and PC peripherals.
• Troubleshoot and resolve hardware, OS, software and application problems relating to desktops, notebooks, printers, and PC.
• Perform desktop patch updates according to existing process.
• Install/Remove computer software and applications.
• Maintain stock for hardware and peripherals where necessary.
• Ensure positive customer experience through end-user IT support.
• Any other ad hoc duties as assigned.

Skills

Windows OS

Printer troubleshooting

Hardware basics

End-user support

Job description

• Configure and troubleshoot issues related to windows desktop, notebooks, printers, Applications and PC peripherals.
• Troubleshoot and resolve any hardware, operating system, software and application problems relating to desktops, notebooks, printers, and PC.
• Perform desktop patch update according to existing process.
• Install/ Remove computer software and applications.
• Maintain stock for Hardware and Peripherals where necessary.
• Ensure positive customer experience through end user IT support.
• Any other ad hoc duties as assigned.