HIRING NOW - L1 DESKTOP / SERVICE DESK ENGINEER

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT support professional to deliver end-user support and client management for our platform systems. You will troubleshoot platform-related issues and respond quickly to incidents, providing both temporary and permanent resolutions as needed.

You will handle service requests, monitor SLAs, and maintain documentation of configurations while participating in platform implementation and upgrade projects. Regular progress reporting is expected.

Qualifications

• Experience in IT helpdesk or end-user support.
• Strong problem-solving and communication skills.
• Ability to manage incidents and provide timely updates.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform problems and provide resolutions.
• Respond promptly to incidents and provide status updates.
• Handle service requests related to client platforms.
• Monitor SLAs and document system configurations.

Skills

End User Support

Troubleshooting

Incident Management

Asset Management

Server Administration

Job description

Job Description & Requirements

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports