Deskside engineer

QUESS SINGAPORE; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

QUESS SINGAPORE is seeking a Deskside Support Services (DSS) professional to deliver onsite hardware, software and end-user IT support across Singapore. You will troubleshoot desktops/laptops, assist with imaging, manage end-user tickets and coordinate with various technical teams to resolve complex issues.

The role requires solid knowledge of Windows, MS Office and Google Workspace, plus familiarity with AD, DHCP, DNS, wireless connectivity and printers.

Qualifications

• Strong desktop, laptop, hardware and software troubleshooting skills.
• Experience in deskside support or Service Desk.
• Knowledge of Windows OS, Microsoft Office and Google Workspace.
• Familiarity with AD, DHCP, DNS, wireless connectivity and printers.
• Good ticket management, escalation and coordination.
• Strong customer service and communication.

Responsibilities

• Provide onsite hardware, software and end-user IT support.
• Troubleshoot desktops, laptops and OS issues.
• Set up client devices and re-image laptops/desktops.
• End-user support and ticket management.
• Escalate P1/P2 incidents and track open tickets.
• Coordinate with the Service Desk and offshore teams.
• Provide network and server infrastructure support.
• Assist with DHCP, DNS, AD, and wireless networks.
• Support printers, mobile devices and other CLM clients.
• Prepare end-user documentation.

Skills

Desktop troubleshooting

Deskside support

Windows OS

Microsoft Office

Google Workspace

Active Directory

DHCP

DNS

Wireless connectivity

Printers

Ticket management

Customer service

Communication

Organisational skills

Multitasking

Job description

Deskside Support Services (DSS)

Part A – General Responsibilities

The Deskside Support Services (DSS) resource will provide onsite hardware, software and end-user IT support

Key Responsibilities

• Hardware and software support
• Provide hardware and software support
• Troubleshoot desktops, laptops, operating systems, applications and other IT-related issues.
• Set up new client devices and perform standard laptop and desktop re-imaging.
• End-user support and ticket management
• Handle requests assigned by the Helpdesk, user walk-ups/calls and the Service Manager.
• Coordinate with the Service Desk to resolve user issues, missing tickets, missing shipments and complex cases.
• Escalate P1/P2 incidents and long-pending issues.
• Track and follow up on all open tickets.
• Follow client's support model and ticket assignment process.
• Network and infrastructure support
• Provide local hands-and-feet support for network and server infrastructure.
• Assist with troubleshooting DHCP, DNS, Active Directory, wireless networks and hotspots.
• Support approved printers, mobile devices, non-CLM clients and snooping-related troubleshooting, where applicable.
• Work with offshore support teams to resolve technical issues.
• Software and application support
• Troubleshoot issues that cannot be resolved by the Service Desk, including viruses, operating systems, Microsoft Office, Google Workspace, email, documents, calendars and synchronisation.
• Vendor and break-fix coordination
• Coordinate with vendors for onsite hardware repairs and break-fix support
• Coordinate local support activities with relevant technical teams.
• Site coordination and user support
• Act as the local site lead for coordination, command-centre activities and end-user training.
• Provide executive support for visiting executives.
• Manage disposal and e-waste processes for old PCs.
• Prepare and maintain end-user documentation for projects and tasks.

Candidate Requirements

• Strong desktop, laptop, hardware and software troubleshooting skills.
• Relevant deskside support or Service Desk experience.
• Knowledge of Windows operating systems, Microsoft Office and Google Workspace.
• Familiarity with Active Directory, DHCP, DNS, wireless connectivity and printers.
• Good ticket management, escalation and coordination skills.
• Strong customer service, communication and organisational skills.
• The ability to multitask, work independently and manage competing priorities.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you’re applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.By applying for this role, you consent toQuesscorp Singapore’s PDPA and e2i’s PDPA