Deskside IT Engineer: Onsite Hardware & End-User Support

QUESS SINGAPORE; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

QUESS SINGAPORE is seeking a Deskside Support Services (DSS) professional to deliver onsite hardware, software and end-user IT support across Singapore. You will troubleshoot desktops/laptops, assist with imaging, manage end-user tickets and coordinate with various technical teams to resolve complex issues.

The role requires solid knowledge of Windows, MS Office and Google Workspace, plus familiarity with AD, DHCP, DNS, wireless connectivity and printers.

Qualifications

• Strong desktop, laptop, hardware and software troubleshooting skills.
• Experience in deskside support or Service Desk.
• Knowledge of Windows OS, Microsoft Office and Google Workspace.
• Familiarity with AD, DHCP, DNS, wireless connectivity and printers.
• Good ticket management, escalation and coordination.
• Strong customer service and communication.

Responsibilities

• Provide onsite hardware, software and end-user IT support.
• Troubleshoot desktops, laptops and OS issues.
• Set up client devices and re-image laptops/desktops.
• End-user support and ticket management.
• Escalate P1/P2 incidents and track open tickets.
• Coordinate with the Service Desk and offshore teams.
• Provide network and server infrastructure support.
• Assist with DHCP, DNS, AD, and wireless networks.
• Support printers, mobile devices and other CLM clients.
• Prepare end-user documentation.

Skills

Desktop troubleshooting

Deskside support

Windows OS

Microsoft Office

Google Workspace

Active Directory

DHCP

DNS

Wireless connectivity

Printers

Ticket management

Customer service

Communication

Organisational skills

Multitasking

Job description

QUESS SINGAPORE is seeking a Deskside Support Services (DSS) professional to deliver onsite hardware, software and end-user IT support across Singapore. You will troubleshoot desktops/laptops, assist with imaging, manage end-user tickets and coordinate with various technical teams to resolve complex issues.

The role requires solid knowledge of Windows, MS Office and Google Workspace, plus familiarity with AD, DHCP, DNS, wireless connectivity and printers.