Desktop Support Pro: Remote & Onsite IT Helpdesk

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

QUESSCORP SINGAPORE PTE. LTD is seeking a Desktop Engineer to provide hands-on IT support for desktops, laptops, printers and peripherals in a professional environment.

You will resolve hardware and software issues, install and configure devices, manage user accounts and access, assist remotely, and maintain asset inventories and SLAs. You’ll collaborate with vendors to handle replacements and warranty claims, and guide users on best practice security and maintenance.

Qualifications

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi‑Fi, IP addressing).
• Experience in end-user support, including remote assistance tools.
• Good communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain SLAs.
• Educate and guide users on best practices and preventive maintenance.

Skills

Desktop support

Windows OS

Microsoft Office

Networking basics

Remote support

Communication

Problem solving

Time management

Independent worker

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote Desktop

Job description

QUESSCORP SINGAPORE PTE. LTD is seeking a Desktop Engineer to provide hands-on IT support for desktops, laptops, printers and peripherals in a professional environment.

You will resolve hardware and software issues, install and configure devices, manage user accounts and access, assist remotely, and maintain asset inventories and SLAs. You’ll collaborate with vendors to handle replacements and warranty claims, and guide users on best practice security and maintenance.