Deskside/Desktop Support Engineer

Ennovatez Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Ennovatez Pte Ltd in Singapore is seeking an experienced full-time Deskside/Desktop Support Engineer to provide End User Computing support to multinational clients.

You will handle level 2 support, hardware/software troubleshooting, IMAC, AV knowledge, and VIP assistance, with willingness to work off-hours.

The role requires 3+ years in deskside IT support, a diploma or degree in CS/IT, and strong communication as you collaborate with teams.

Qualifications

• Diploma or Bachelor's degree in computer science, IT or a related field.
• Minimum 3 years of deskside/desktop IT support experience.
• Strong communication and customer-centric service focus.

Responsibilities

• Provide level 2 End User Computing support and Windows OS expertise.
• Troubleshoot hardware and software issues on PCs and peripherals.
• Perform IMAC activities and break-fix tasks for end-user equipment.

Skills

End User Computing

Windows OS

VIP support

Deskside support

Team player

Education

Diploma/Bachelor's degree in computer science / information technology

Tools

Service desk ticketing systems

AV equipment

Job description

Deskside/Desktop Support Engineer

We are looking forexperienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement

• Diploma/Bachelor's degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore