Desktop Engineer (Singaporean Only)

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 29,000 - 33,000; Full time

Job summary

OPUS IT Services Pte Ltd in Singapore invites applications for a Contract Desktop Engineer to deliver Level 1–1.5 IT support at a security-conscious IT Concierge environment. You will assist walk-ins, handle ITSM tickets, and provide on-site assistance from the IT Concierge counter.

The role requires a diploma in IT, Mandarin language skills, and willingness to obtain G50 CAT 1 clearance. Working at Science Park, you’ll join a team delivering frontline IT support under strict security.

Qualifications

• Diploma in IT or related field.
• Experience providing frontline/Desktop/End User IT support.
• Mandarin-speaking ability preferred.
• Willing to undergo G50 CAT 1 security clearance.
• Comfortable in a security-sensitive environment.

Responsibilities

• Provide Level 1–1.5 IT support through tickets, walk-ins, on-site support and VIP phone support.
• Support user onboarding and offboarding, including device preparation and configuration.
• Troubleshoot and resolve basic hardware, software, account and connectivity issues.
• Log, update and track incidents and service requests accurately.
• Escalate critical incidents involving security concerns or potential data breaches within required timeframe.
• Document solutions and maintain self-help guides and knowledge base articles.

Skills

Customer-facing

Troubleshooting

Communication skills

Security-conscious

Education

Diploma in IT

Tools

ITSM Tickets

Fluke testing equipment

RMA process

Job description

Job description:

Location: Science Park (Nearest MRT: Kent Ridge)
Employment Type: Contract 2 Year renewable
Working Hours: Monday to Friday, 3 rotating shifts

• 8:00 AM – 5:30 PM

• 8:30 AM – 6:00 PM

• 9:00 AM – 6:30 PM

Salary: $2,600 - $3,000
Qualification: Minimum Diploma
Language: Mandarin-speaking candidates preferred

Security Clearance Requirement – CAT 1

This role supports a DSO project and requires candidates to undergo G50 Security Clearance – CAT 1.

Job Responsibilities

We are looking for an IT-trained Desktop Engineer to provide Level 1 to Level 1.5 IT support in an IT Concierge environment.

You will be responsible for providing frontline support to users through walk-ins, ITSM tickets, phone support and on-site assistance.

Key responsibilities include:

• Provide Level 1–1.5 IT support through ITSM tickets, walk-ins, on-site support, self-help kiosks and VIP phone support.

• Support user onboarding and offboarding, including device preparation and configuration.

• Troubleshoot and resolve basic hardware, software, account and connectivity issues.

• Log, update and track incidents and service requests accurately.

• Perform basic troubleshooting before escalating issues to the relevant Subject Matter Experts.

• Ensure tickets are escalated promptly with the necessary troubleshooting information gathered.

• Escalate critical incidents involving security concerns or potential data breaches within the required timeframe.

• Document solutions and maintain self-help guides and knowledge base articles.

• Perform basic wired and wireless network troubleshooting using Fluke testing equipment.

• Verify and perform whitelisting of approved USB devices.

• Troubleshoot PCs, laptops, monitors and other peripherals, including coordinating with vendors for Return Merchandise Authorization (RMA).

• Perform software installation and support elevated administrator access requirements.

• Conduct software security compliance checks for corporate/onboarded systems.

• Support the removal and secure erasure of storage media for equipment write-off.

• Troubleshoot secure token connectivity issues.

• Perform corporate user password resets and account-related troubleshooting.

• Troubleshoot common issues such as:

• Locked, blocked or disabled user accounts

• Laptop/PC compliance issues

• Outlook connectivity issues

• Laptop or PC unable to power on

• Faulty monitors and peripherals

• Approved USB devices not being detected

• Handle and move IT equipment using the appropriate handling tools.

• Accompany vendors into restricted areas where required.

• Provide IT support at the IT Concierge counter and assist walk-in users.

Important Device / Security Requirements

Candidates should be comfortable supporting corporate IT environments and complying with device security requirements.

Approved mobile phone brands include:

• Apple iPhone

• Samsung Galaxy

• Sony

• LG

• Google Pixel

China-based mobile phone brands are not permitted for this environment, including Huawei, Oppo, Reno, Xiaomi, Redmi and similar brands.

Requirements

• Minimum Diploma in IT or a relevant discipline.

• IT-trained with relevant frontline/Desktop/End User IT Support experience.

• Experience providing Level 1 / Level 1.5 IT support is preferred.

• Comfortable handling walk-in users and providing customer-facing IT support.

• Good troubleshooting and communication skills.

• Comfortable working in a security-sensitive environment.

• Mandarin-speaking ability is required/preferred for user support.

• Willing to undergo G50 CAT 1 security clearance.

Why Join?

This is a good opportunity for IT support professionals who enjoy hands-on desktop support, user-facing troubleshooting and IT Concierge work while gaining experience supporting a security-sensitive enterprise environment.